Privacy Policy

Last updated: January 29, 2026

Squiddies ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use the Squiddies mobile application and related services.

1. Information We Collect

Account Information

When you create an account, we collect:

• Email address
• Name (optional)
• Profile information you choose to provide

Client and Business Data

To provide our CRM services, we store information you enter about:

• Your clients (names, contact details, preferences, notes)
• Projects and tattoo sessions
• Reference images and artwork
• Appointments and scheduling data
• Tasks and to-do items
• Messages and conversation history

Usage Data

We collect information about how you use the app, including:

• Feature usage patterns
• App settings and preferences
• Energy and capacity tracking data

Device Information

We may collect device identifiers for push notifications and app functionality.

2. How We Use Your Information

We use your information to:

• Provide and maintain the Squiddies service
• Sync your data across devices
• Send appointment reminders and notifications (based on your preferences)
• Improve and develop new features
• Provide customer support
• Ensure security and prevent fraud

3. Data Storage and Security

Your data is stored on secure servers located in the European Union (AWS EU region). We implement industry-standard security measures including:

• Encryption in transit (TLS/SSL)
• Access controls and authentication

4. Data Sharing

We do not sell your personal data. We may share data only in the following circumstances:

• Service providers: We use trusted third parties to help operate our service (cloud hosting, email delivery). These providers are contractually bound to protect your data.
• Legal requirements: We may disclose data if required by law or to protect our rights and safety.
• With your consent: We will share data when you explicitly authorise us to do so.

5. Third-Party Integrations

Squiddies may integrate with third-party services you choose to connect:

• Google Calendar: If you connect your Google Calendar, we access calendar data to import and sync events. We only access calendars you explicitly authorise.

Each integration is optional and requires your explicit consent.

6. Your Rights (GDPR)

Under UK and EU data protection law, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data ("right to be forgotten")
• Portability: Receive your data in a portable format
• Restriction: Limit how we process your data
• Objection: Object to certain types of processing

To exercise these rights, contact us at support@squiddies.com.

7. Data Retention

We retain your data for as long as your account is active. If you delete your account:

• Your personal data will be deleted within 30 days
• Some data may be retained longer if required by law
• Backups are purged according to our backup retention schedule

8. Children's Privacy

Squiddies is not intended for users under 16 years of age. We do not knowingly collect data from children.

9. Cookies and Tracking

The Squiddies mobile app does not use cookies. Our website uses only essential cookies required for functionality. We do not use third-party analytics or advertising trackers.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or in-app notification. Continued use of Squiddies after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or your data, contact us at:

Email: support@squiddies.com